Frequently Asked Questions

Everything you need to know about your Charlotte Tilbury beauty journey.

When will my order arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for items in their original, unopened condition. Please note that for hygiene reasons, used cosmetics cannot be returned unless they are faulty.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination and will be calculated at checkout.

Are your products cruelty-free?

Charlotte Tilbury is a Leaping Bunny approved cruelty-free brand. We do not test our products or ingredients on animals, nor do we delegate this task to others.

How can I find my perfect foundation shade?

You can use our online Shade Finder tool or book a complimentary 15-minute virtual consultation with one of our beauty experts to find your perfect match.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.